Shipping Policy

Last Updated: 7 July 2026

This Shipping Policy explains how Yesteryears Toy Shop processes, packs and delivers orders placed through our website.

We are committed to dispatching orders promptly and ensuring every purchase, particularly vintage and collectible items, is packaged securely for safe delivery.

Order Processing

Orders are usually processed within 1–3 working days after full payment has been received.

Working days are Monday to Friday and exclude UK public holidays.

Orders placed after business hours, at weekends or on public holidays will normally begin processing on the next working day.

During busy periods, including Christmas, bank holidays, promotional events or exceptional circumstances, processing times may be slightly longer. Should there be any significant delay, we will notify you using the email address provided with your order.

Order Confirmation

Once your order has been placed, you will receive an email confirming that we have received it.

A second email will be sent when your order has been dispatched. Where applicable, this email will include tracking information.

Please check your spam or junk folder if you do not receive these emails.

Delivery Charges

Delivery charges are calculated during checkout based on:

  • Delivery destination
  • Parcel size and weight
  • Delivery service selected

The delivery cost will always be displayed before you complete your purchase.

UK Delivery

We deliver throughout England, Scotland, Wales and Northern Ireland using trusted postal and courier services.

Typical delivery times are:

  • Standard Delivery: 2–5 working days
  • Express Delivery (where available): 1–2 working days

These delivery times are estimates only and cannot be guaranteed.

Once an order has been handed to the delivery provider, delays caused by weather, traffic, industrial action or other circumstances beyond our control may occasionally occur.

International Delivery

We are pleased to ship to many international destinations.

Delivery times vary depending on the destination country and customs processing.

International customers are responsible for ensuring that products can legally be imported into their country.

Any customs duties, import taxes, VAT, handling charges or other fees imposed by the destination country are the responsibility of the customer and are not included in our prices or delivery charges.

If an international order is refused by customs or returned because import charges have not been paid, any refund will be less the original shipping costs and any fees incurred by us.

Packaging

Every order is carefully packed to help protect your purchase during transit.

Extra care is taken with:

  • Vintage toys
  • Boxed collectibles
  • Fragile items
  • Limited edition products

Where practical, we use recyclable and environmentally friendly packaging materials.

Some items may be shipped in reused boxes that remain clean and suitable for protecting your purchase.

Tracking

Where available, tracking details will be provided by email once your order has been dispatched.

Please note that some lower-cost postal services do not include tracking.

Customers are responsible for monitoring tracking updates and ensuring someone is available to receive deliveries where required.

Signature Requirements

Some orders, particularly those containing higher-value or collectible items, may require a signature upon delivery.

If delivery cannot be completed, the courier may leave a calling card or arrange a further delivery attempt.

Incorrect Delivery Information

Please ensure your delivery address is accurate before submitting your order.

Yesteryears Toy Shop cannot accept responsibility for delays, failed deliveries or additional costs resulting from incorrect or incomplete address information supplied by the customer.

If a parcel is returned to us because of an incorrect address, we may ask you to pay the additional delivery cost before re-dispatching your order.

Lost or Delayed Deliveries

If your order has not arrived within the expected delivery period, please contact us and we will investigate with the delivery provider.

Most delivery companies require a short investigation period before a parcel can officially be declared lost.

If a parcel is confirmed as lost during transit, we will arrange a suitable resolution, which may include a replacement (where available) or a full refund.

Damaged Deliveries

If your parcel arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.
  • Photographs of the damaged item.
  • Photographs of the external packaging.
  • Photographs of any internal packaging where appropriate.

Please retain all packaging until the claim has been resolved, as the delivery company may request inspection.

Multiple Item Orders

Where an order contains several products, we will normally dispatch them together.

Occasionally, items may be sent separately due to stock availability, packaging requirements or supplier arrangements. There will be no additional delivery charge in these circumstances.

Delivery Refusals

If you refuse delivery of an order without a valid legal reason, or fail to collect a parcel that is returned to us, we reserve the right to deduct any costs incurred for postage, return shipping or courier charges from any refund where permitted by law.

Circumstances Beyond Our Control

We cannot be held responsible for delays caused by events beyond our reasonable control, including but not limited to:

  • Severe weather
  • Flooding
  • Industrial action
  • Postal or courier disruption
  • Customs delays
  • Public emergencies
  • Government restrictions

We will always do our best to keep customers informed should any such events affect deliveries.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Yesteryears Toy Shop
6 High St
Conwy
LL32 8DB
United Kingdom

Email: info@yesteryearstoyshop.com