Returns & Refunds Policy

Last Updated: 7 July 2026

This Returns & Refunds Policy explains the process for returning items purchased from Yesteryears Toy Shop.

This policy does not affect your statutory rights under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cancellation Rights for Online Purchases

If you purchase goods from our website as a consumer, you have the legal right to cancel your order within 14 days of receiving your goods without providing a reason.

After notifying us of your cancellation, you must return the goods within a further 14 days.

To cancel an order, please contact us at:

Email: info@yesteryearstoyshop.com

Please include:

  • Your name
  • Order number
  • Details of the item(s) you wish to return
  • Reason for return (optional)

We will confirm your cancellation request and provide any further instructions required.

Condition of Returned Items

Returned items must be:

  • In the same condition as received.
  • Returned with original packaging, accessories and documentation where applicable.
  • Properly packaged to prevent damage during return transit.

Customers have the right to inspect goods as they would in a physical shop. However, if an item has been used beyond what is necessary to establish its nature, characteristics and functionality, we may reduce the refund amount to reflect any loss in value.

Vintage, Collectible and Pre-Owned Items

Many products sold by Yesteryears Toy Shop are vintage, collectible or previously owned items.

Due to the nature of these products, items may show signs of age or previous ownership.

Examples may include:

  • Minor scratches or marks
  • Fading or colour changes
  • Packaging wear
  • Small imperfections
  • Age-related deterioration

Any condition issues that are clearly described in the product listing or shown in photographs are considered part of the item description and are not classed as faults.

We encourage customers to carefully review all photographs, descriptions and condition notes before purchasing.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or is not as described, please contact us as soon as possible.

Please provide:

  • Your order number.
  • Details of the issue.
  • Photographs showing the problem where possible.

We will investigate and provide an appropriate remedy in accordance with your legal rights.

Depending on the circumstances, this may include:

  • A repair where appropriate.
  • A replacement if available.
  • An exchange.
  • A refund.

Where an item is confirmed to be faulty, damaged or incorrectly supplied, we will cover reasonable return postage costs.

Items Excluded from Returns

The following items cannot be returned unless they are faulty, damaged or not as described:

  • Gift cards.
  • Digital products once downloaded.
  • Personalised or custom-made items.
  • Items that have been damaged after delivery through misuse, accident or improper handling.

Refunds

Once your returned item has been received and inspected, we will confirm whether your refund has been approved.

Approved refunds will be processed using the original payment method.

Refunds are normally completed within 5–10 working days after approval, although payment providers and banks may take additional time to display the funds.

Original delivery charges will be refunded where required by law.

For unwanted items returned under cancellation rights, the refund will normally include the cost of standard delivery. Additional costs for upgraded delivery services are not refundable.

Return Postage Costs

If you are returning an item because you have changed your mind, you are responsible for the return postage costs.

If the item is faulty, damaged, incorrect or not as described, we will reimburse reasonable return postage costs.

We recommend using a tracked delivery service for valuable collectible items. We cannot accept responsibility for items lost or damaged while being returned to us.

Sale and Clearance Items

Sale and clearance items remain protected by your statutory rights.

If a sale item is faulty, damaged or not as described, you may still be entitled to a repair, replacement, refund or other remedy.

Exchanges

We may offer exchanges where:

  • An item is faulty.
  • The incorrect item has been supplied.
  • A suitable replacement is available.

Please contact us before returning an item for exchange.

Gifts

If an item was purchased as a gift and sent directly to the recipient, an approved refund may be issued to the original purchaser unless otherwise agreed.

Returning Your Item

Please send approved returns to:

Yesteryears Toy Shop
6 High St
Conwy
LL32 8DB
United Kingdom

Please do not return items without contacting us first, as this may delay processing your refund.

Contact Us

If you have any questions about returns or refunds, please contact:

Yesteryears Toy Shop
6 High St
Conwy
LL32 8DB
United Kingdom

Email: info@yesteryearstoyshop.com